Terms of use

Last updated 10 October 2026

These terms are between you and Blackpebble Ltd ("we", "us"), a company registered in England and Wales, company number 11884353, registered office 39b Borough Street, Brighton BN1 3BG. They apply when you use Ring Ring. Please read sections 2, 5 and 9 in particular.

The iPhone app is licensed to you under Apple's standard Licensed Application End User License Agreement. These terms add to it and cover the service we provide through the app. Our privacy policy explains how we use personal data.

1. The service

Ring Ring is a call assistant for adults with ADHD, or anyone who finds starting things hard. You add the things that matter (what and when, once or repeating), and it rings you in the app when each one is due and pushes you to start. If you add your mobile number and don't pick up, it can ring that number as a real phone call. With a UK number added, you can reply to its texts with DONE, SKIP or LATER.

The voice on the calls is an AI. It isn't a person.

The service is for your own personal use.

2. Not a medical or emergency service

• Ring Ring is not a medical service, a treatment for ADHD, therapy or a crisis service.
• It doesn't diagnose anything or give medical advice.
• Nobody at Blackpebble Ltd listens to calls or watches what you say. We don't contact emergency services for anyone.
• If you say something on a call that sounds like a crisis, Ring Ring will give you crisis numbers for your country (UK or US). That's all it can do.

3. Who can use it

• You must be 18 or over.
• You need an iPhone. Adding a mobile number is optional. If you add one, it must be a UK or US mobile you can receive calls and texts on, and it must be your own, not someone else's.

4. Your account

You sign in with Apple. Keep your Apple ID and your phone secure. You're responsible for what happens in your account.

5. Subscriptions and payment

• Ring Ring Pro costs £12.99 a month or £99.99 a year, including VAT. You need it to use Ring Ring. Before you subscribe, you get a free call during setup, for the first thing you add (up to 3 per Apple ID, and 3 per phone number, in all). It's a sample: it doesn't change anything.
• You buy Ring Ring Pro from Apple in the app, and Apple takes payment from your Apple ID. Apple's terms apply to the purchase.
• New subscribers get a 7-day free trial. Apple allows one free trial per Apple ID. We remind you 2 days before the trial ends. If you don't cancel at least 24 hours before the trial ends, the subscription starts and you're charged.
• The subscription renews automatically at the end of each month or year, at the same price, unless you cancel at least 24 hours before the renewal date. Apple charges the renewal within the 24 hours before the period ends.
• Cancel in your iPhone's Settings: tap your name, then Subscriptions, then Ring Ring. Deleting the app or your account doesn't cancel the subscription.
• Refunds are handled by Apple under Apple's policies, at reportaproblem.apple.com. Nothing in these terms affects your legal rights.
• If we change the price, Apple tells you before it applies, and asks for your agreement where required.

6. Fair use of phone calls

Calls ring in the app first. Real phone calls to your number, if you've added one, are for when the app call goes unanswered. Each account gets up to 60 real phone calls a month, counting every attempt, answered or not. After that, calls ring in the app until the next month starts. Calls in the app have no monthly limit, just a daily one.

7. Acceptable use

You must not:

• use Ring Ring to ring, text or bother anyone else
• use it to harass, threaten or deceive anyone
• pretend to be someone else, or give false details
• try to break, overload, copy or reverse-engineer the service, or get into data that isn't yours

We may suspend or close an account that seriously or repeatedly breaks these rules. We'll tell you why unless the law or someone's safety stops us.

8. What Ring Ring can get wrong

Ring Ring is an AI. It can mishear or misunderstand you. Check your things in the app, and change them whenever you like.

9. Availability

We work to make every call, but calls depend on things we don't control, including phone networks, your signal, your iPhone's settings (like Focus and Do Not Disturb) and the companies we rely on. We don't promise that every call or text will get through. Don't rely on Ring Ring for anything where a call not arriving could cause harm, like taking medication or getting to an appointment that matters.

We may change the service, for example to improve it or to follow the law. If a change makes it significantly worse for you, we'll tell you in advance and you can cancel.

10. Our responsibility to you

• We'll provide the service with reasonable care and skill. If we don't, you have rights under the Consumer Rights Act 2015. Citizens Advice can explain them.
• We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or not using reasonable care and skill. We're not responsible for loss or damage that isn't foreseeable.
• The service is for personal use. We're not responsible for business losses, such as lost profit or lost business opportunity.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law doesn't allow us to limit or exclude.

11. Ending the service

• You can stop any time. Cancel your subscription with Apple, then delete your account in the app under Settings.
• Text STOP to Ring Ring's number and it stops texting and ringing you until you text START.
• We may suspend or end your access if you seriously or repeatedly break these terms.
• If we stop providing Ring Ring for any other reason, we'll give you at least 30 days' notice and tell you how to get a refund for any time you've paid for but won't get.

12. Changes to these terms

We may update these terms, for example when the service or the law changes. If a change matters, we'll tell you in the app or by text before it takes effect. If you don't agree, you can cancel before then.

13. Complaints

If something's gone wrong, email hello@hattiecalls.co.uk. We'll reply within five working days and try to put it right.

14. Law and courts

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland, you can also bring proceedings in Scotland, and if you live in Northern Ireland, in Northern Ireland.

If a court decides part of these terms can't be enforced, the rest still applies. No one other than you and us has rights under these terms.

15. If you're in the US

Added 10 October 2026

• You asked us to call you. When you add a US number, you agree that Ring Ring can call it, with an automated AI voice, at the times you set and when you ask. These calls are the service. We never call or text you to sell anything.
• We don't text US numbers, apart from the code that checks the number is yours. Message and data rates may apply.
• To stop: text STOP to Ring Ring's US number and calls and texts to your number stop until you text START. Or remove your number in Settings, or turn calls off. Text HELP for help.
• Your number must be your own. If you give up the number, remove it in Settings first.
• Ring Ring is not an emergency service. In an emergency, call 911. To talk to someone any time, call or text 988, the Suicide & Crisis Lifeline.
• Apple shows and charges the US price, in dollars, plus any sales tax.
• These terms are governed by the law of England and Wales. That doesn't take away any rights you have under the consumer protection laws of the state you live in.